TERMS & CONDITIONS
1. About Ranunkel förlag AB
The company Ranunkel förlag AB (559318-1448), is based in Karlskrona. The company's postal address is Campus Gräsvik 5. If you want to get in touch with us, send an email to info@ranunkelforlag.se with your case and contact information and we will get back to you shortly.
2. Order
När du slutfört din beställning skickas en orderbekräftelse till din e-postadress. I bekräftelsen finner du alla uppgifter om produkter, pris, fakturerings- och leveransadress. Är något fel i orderbekräftelsen ska du omedelbart kontakta oss via e-post till info@ranunkelforlag.se.
3. Delivery
Normal delivery time is 3-5 working days. NOTE! Orders placed on weekends are sent no earlier than the following Monday. All packages are delivered by Postnord.
3.1. If your package disappears during delivery
Ranunkel förlag is not responsible for whether PostNord loses a package during delivery. Should this happen in the unlikely event, we will refund 30% of the order value to the customer as compensation.
4. Prices
All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
5. Right of return
When purchasing goods on the website, you as a customer have a statutory 14-day right of returning your product that applies from the time you have received an item that you have ordered.
5.1 When using your right of return product:
You must announce that you want to return your product. The message should be sent to us at info@ranunkelforlag.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.
6. Complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent to info@ranunkelforlag.se immediately after the defect is discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to info@ranunkelforlag.se where you provide us with your name, address, e-mail address, order number and a description of the error. If we fail to rectify the defect or deliver a similar product, we will repay you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
7. Limitation of liability
We take no responsibility for indirect damages that may occur due to the product. We do not accept any responsibility for delays/errors due to circumstances beyond the company's control. These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.
8. Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
9. Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
10. Personal data
By shopping at Ranunkel förlag, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is required to process your order. We never sell or pass on your information to third parties without legal basis. Ranunkel förlag is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to handle your order. The information below is a summary of how we store and process your data in need of the Data Protection Regulation (GDPR).
10.1 What is personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. The information is saved in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Card payment via Stripe.
10.4.2 Shipping company
In order to deliver your best options and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: PostNord.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to be us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You may at any time have the information relating to you deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
Ranunkel förlag is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. Ranunkel förlag is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
11. Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
12. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and customers, you as a customer can turn to the General Complaints Board, searn.se. In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted as necessary by Swedish law.